Ok, I started this blog to share my issues, my frustrations, the highlights of my day-to-day work at a public library reference desk in an unnamed Indiana city of 30,000. This is my first post.
Maybe I enjoyed school. Public library work entails, more than any other library setting i've worked in, a varied clientele. Our patrons have such a diverse range of needs that it takes a truly intelligent- in addition to savvy, information searcher. This all takes a lot of patience, believe me.
Case number one: early-to-mid twenties male. "I'm looking for your books on the time period 1700-1750." Me: "Ok, what kinds of things are you interested in?"
Patron: "It's not for me. It's for her (turning to now-present female accomplice)."
Me: "Are you interested in looking at North America, or maybe Europe??"
Female patron: "I really don't care. It's for school. I just need to write a paper about something that happened from 1700-1750."
Intermission. Stop there. Now, you might not be a history major. If you are, and you show that much unabashed apathy towards such a wide-open topic then you might want to consider a new major. Right away, too.
Is it just me, or should I take it so hard that she just "doesn't care?" Am I more unique that I enjoyed researching for school papers considerably more than this young lady? Should I be concerned with the fact that college-aged students seem this apathetic in general? Should I dismiss the whole thing and be happy with the fact that neither she nor her male companion were too shy to ask?
Eh, it's not a big deal. My librarian partner today had my back when I picked up the phone mid-search. She ended up directing the young lady to a few books on some unique topics that she might or might not find beneficial. This is but one example of the types of patrons I will now write about regularly.
Until next time,
Shalom.
I almost never get this in children's reference, but I do in adult several times a shift. The converse occurs when I suggest something that is absolutely on-target with what they describe. And then they bitch because they don't like the cover art, or the first book in the series is at another branch (we have 22), or it's too long or too short, or whatever. Sheesh.
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